Our objective is not to provide you with a service that is acceptable but one that is outstanding. Our aim is not to satisfy but to routinely go beyond that.
The whole ethos of our company is built around identifying customer needs and providing cost saving solutions within a value engineering environment. Customer relationships are very personal, with partnerships the objective, and you our customer, at the centre.
By working with you as a partner, understanding and empathising with whatever your problem is, you will benefit significantly and exponentially from solutions that will be tailor-made to your precise needs.
With a product range that includes Safety Gates, Ladders and GRP related products we believe our independence is our strength. It allows us to provide a level of service that is in line with overall company ethic combined with the flexibility and freedom to source materials from the best possible supply chain.
You will find our standards unusually high, For example we target a minimum 95% or orders delivered on time.
We are currently performing at 97.6% and working to improve that.
Flexibility is an essential component of our business policy. Obviously businesses can't survive without procedures and policies, but we believe it's equally important to consider situations on an individual basis and make exceptions when necessary. We are willing to see a customer as a unique individual in a specific predicament and adjust our policies accordingly. Our culture is to make our customers feel special.
This culture permeates our entire organisation, we do not have a "that's the way it's always been" philosophy.
It's about taking a fresh look at the way things have always been done and the consequent standards that complacency generates. We don't accept, we question, and the winner is you, our customer.